Privacy Policy

1. Scope

This Privacy Policy describes how Wapzi collects, uses, stores, and protects personal data related to use of the platform, website, integrations, AI service, and communication channels.

2. Processed Data

According to product flows, we may process:

• Registration and contact data from customers, leads, and users.
• Conversation data, messages, attachments, and service history.
• Operational data from CRM, calendar, integrations, automation, and funnels.
• Technical data such as logs, identifiers, IP addresses, and device information.
• Data required for billing, support, security, abuse prevention, and legal compliance.

3. Processing Purposes

• Provide, operate, and improve the Wapzi platform.
• Automate support, sales, scheduling, CRM, and integrations configured by the customer.
• Provide technical support, monitoring, and security.
• Comply with legal, regulatory, and contractual obligations.
• Analyze performance, stability, usage, and solution quality.

4. Legal Bases (LGPD)

Personal data processing may rely, as applicable, on contract execution, compliance with legal or regulatory obligations, legitimate interest, consent, and regular exercise of rights, under the Brazilian General Data Protection Law.

5. Data Sharing

Wapzi may share data with infrastructure providers, communication tools, AI providers, storage services, analytics, payment providers, integrated channels, and other partners required to run the platform, always observing appropriate contractual and technical measures.

6. Storage and Security

• Use of access controls and logical segregation by account.
• Monitoring, logs, and protection measures against misuse.
• Adoption of security best practices compatible with the size and nature of the operation.

7. Retention and Deletion

Data is kept for the period necessary to fulfill the purposes described in this Policy, legal, contractual, and regulatory obligations, audits, fraud prevention, and regular exercise of rights. When applicable, data may be anonymized or deleted upon a valid request.

8. Data Subject Rights

Under LGPD, the data subject may request, when applicable:

• Confirmation of processing and access to data.
• Correction of incomplete, inaccurate, or outdated data.
• Anonymization, blocking, or deletion of unnecessary or excessive data.
• Information about sharing, portability, consent withdrawal, and objection.

9. International Transfer

Some providers used by the platform may process data outside Brazil. In these cases, Wapzi seeks to use appropriate protection mechanisms, contracts, and controls compatible with LGPD.

10. Contact

For questions about this document, data processing, or related requests, contact us at contato@wapzi.com.br.

11. Updates to this Policy

This Policy may be updated to reflect legal, operational, or product changes. The current version will always be available on this page.